Organizational Citizenship Behaviour and Firms Performance of Hotels in Port Harcourt Metropolis, Rivers State

Okwurume Clarance Nkasirim, PhD

Authors

Okwurume Clarance Nkasirim, PhD Department of Business Administration and Management, School of Business and Administrative Studies Captain Elechi Amadi Polytechnic, Rumuola, Port Harcourt, Rivers State

Keywords:

Organizational citizen behaviour, firm performance, patriotic behaviour, courtesy behaviour, civic virtue

Abstract

This study examined the relationship between organizational citizenship behaviour and firm performance of hotels in Port Harcourt metropolis, Rivers State. The study adopted the survey research design. Both descriptive and inferential statistical techniques were used. The population of the study comprised all hotels in Port Harcourt metropolis,' Rivers State. However, it was difficult to study the entire population due to time and financial constraints; hence the researcher conveniently selected 20 quality certified hotels. From the 20 hotels, a sample size of 200 participants were randomly selected for the study. This study used both primary and secondary data. To ensure validity, 2 experts' (an organizational expert and a statistician) opinions were sought and were carefully validated in terms of content, construct and face validity. The reliability of the study instrument was measured with test- retest methods. The Spearman rank correlation coefficient data analysis technique was used to measure the cause-and-effect relationship with the aid of the SPSS. However, from the findings, it was revealed that organizational citizenship behavioural dimensions such as patriotic behaviour, courtesy behaviour and civic virtue have significant relationship with firms' performance. Therefore, it was concluded that employee positive behaviour has significant influence on their performance. Organizations should provide positive inducements to motivate workers to put in their best working behavior and even much more.

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Organizational Citizenship Behaviour and Firms Performance of Hotels in Port Harcourt Metropolis, Rivers State

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